User Deletion Policy

Aerial Grid AG (“Aerial Grid”, “we”, “us”, or “our”) respects user privacy and provides mechanisms to request deletion of personal data where applicable.
This policy explains how users, customers, and authorized representatives may request deletion of personal information associated with our website, software platforms, applications, accounts, or related services.

Last Updated: 22 April 2026

1. Scope
This policy applies to personal data processed by Aerial Grid AG in connection with:
•   website inquiries and contact submissions
•   user accounts
•   platform access credentials
•   support communications
•   newsletters or marketing subscriptions
•   customer portal users
•   limited operational metadata linked to identifiable users
This policy does not automatically apply to anonymized, aggregated, or non-personal technical data.

2. How to Request Deletion
To request deletion of your personal data, please email:
info@aerialgrid.ai
Please include:
•   Full name
•   Email address used with our Services
•   Organization name (if business account)
•   Nature of request
•   Relevant account or reference details
We may request reasonable verification of identity before processing requests.

3. Processing Timeline
We aim to acknowledge requests within a reasonable period and process valid deletion requests in accordance with applicable law and operational requirements.
Complex requests may require additional time where verification, contractual obligations, or technical review is necessary.

4. What We Delete
Where legally permitted and technically feasible, we may delete or anonymize:
•   account profile data
•   login credentials
•   contact records
•   marketing subscriptions
•   support communications
•   user-linked access logs after retention periods
•   other personal data not required to be retained

5. What May Be Retained
Certain information may be retained where required for:
•   legal or regulatory compliance
•   fraud prevention or security investigations
•   contractual obligations
•   audit trails
•   dispute resolution
•   backup systems subject to scheduled deletion cycles
Where retention is required, data will be restricted where appropriate.

6. Business / Enterprise Accounts
Where access is provided through an employer, government body, enterprise customer, or institutional client, deletion requests may need authorization from the account owner or administrator.

7. Service Impact
Deletion of certain data may result in:
•   account closure
•   loss of access credentials
•   removal of preferences
•   inability to access historical records

8. International Data Handling
As Aerial Grid AG operates internationally, deletion requests may involve systems hosted in multiple jurisdictions. Appropriate safeguards are applied.

9. Your Rights
Depending on applicable law, users may also have rights to:
•   access personal data
•   correct inaccurate data
•   object to certain processing
•   request portability
•   withdraw consent where applicable